Home/Help

How can we help?

Pick the fastest way to reach us. Existing customers get the quickest answers through a support ticket in the panel.

Ask Sonny

Our AI assistant lives in the panel and answers common questions instantly, day or night. It can hand you over to a human any time.

Chat with Sonny

Discord community

Hang out with other server owners, get quick tips, and be first to hear about new games, updates and maintenance.

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Before you ask

Quick answers

Lots of questions are already answered in our knowledge base: connecting over SFTP, installing plugins, modpacks, backups, upgrading and more.

If something seems down, check the status page first.

Pre-sales

Not a customer yet?

Want to know if your modpack will fit, or which size to pick? Ask on Discord or create a free account and open a ticket. We're happy to help you choose.

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