Help center

Answers to the most common questions. Can't find it? Ask Sonny in the corner, or open a ticket.

Account

Resetting your passwordOn the login page, press Forgot your password? and enter your email or username. We'll email you a link that works for 1 hour.Two-factor login (2FA)Two-factor login protects your account even if someone learns your password.

Billing

Cancelling or pausing a serverOn the Orders page, press Cancel plan next to the server.Free trialsNew accounts can try a server for free. The time left is shown on the server page and on the Orders page.Paying, credit and invoicesYou can pay for a server by card (it renews monthly) or from your account credit.

Getting started

Connecting to your serverEvery server has its own address, shown at the top of its Console page in the panel. Click it to copy.Uploading files with SFTPFor big uploads (worlds, modpacks) use SFTP with an app like FileZilla or WinSCP. Your exact details are in the SFTP card on your server's Settings tab, with a button to open them …

Minecraft

Installing a modpackUse the Modpacks tab on your server to install a modpack from Modrinth in one click. It sets up the right loader and version for you.Installing plugins and modsOpen your server in the panel and use the Plugins tab to search and install with one click. It picks versions that match your server.

Your server

Backups and restoringOpen the Backups tab on your server.Changing the game or server typeYou can switch your server to another game, or another type of the same game (for example Vanilla → Paper), from Settings → Change game.